Terms & Conditions
Our Cheap Pandora Charm Online Shop offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us with e-mail firstly to obtain a return address and instructions for returning. We are sorry that shipping charges are not refundable.
We want you to be 100% satisfied with any and every order placed with us. If you're not entirely satisfied with your order, you should return it to us in a new and unused condition within 15 days of purchase for an exchange or a refund. Any items must be sent back completely with the original package. Pandora Charm Online Shop UK is not responsible for packages lost in transit. The refund will be reimbursed to your credit card account within 10 working days after receiving the returns. Please pay attention to that original shipping charges are non-refundable and a 15% restocking fee will be deducted from the refund amount. So please contact us with all your questions and concerns before placing your order.
Items exchanges are permitted only for those items that are damaged or destroyed upon receipt or the items do not fit. Exchange is not subject to a restocking fee. Items must be returned within 15 days of delivery and the customer is responsible for all shipping costs caused by the exchange process. All items can only be exchanged for equal price replacements, please be aware that we will arrange delivery on replacements only after your returns have been received.